Policies and Conditions

Rosewood Bird Gardens & Breeding Farm
A.B.N. 39 524 439 867

Rosewood Bird Gardens & Breeding Farm is the sole owner of the information collected at http://www.rosewoodbirds.com.au/

NO Information is collected at any point on our web site.

Information Use

Rosewood Bird Gardens & Breeding Farm will not publish or display contact or financial information from any enquiries or orders. Further, Rosewood Bird Gardens & Breeding Farm will NOT provide a third party with contact details, including email addresses, at any time.

Communication

Rosewood Bird Gardens & Breeding Farm customers will be contacted directly by Rosewood Bird Gardens & Breeding Farm for a confirmation of service, and/or marketing reasons. Such communication will include but is not limited to: Updates, Service Announcements and the like.

Such contact will be via normal email. It is the responsibility of each Rosewood Bird Gardens & Breeding Farm customer to ensure that contact information, particularly the email address is kept current and valid.

Security

This web site takes every reasonable precaution to ensure privacy and to protect member’s information, particularly contact information and financial information. Where sensitive information such as financial information is requested (eg credit card details), that information is encrypted and protected to the highest industry standard in common use – SSL.

We also do everything reasonable possible to protect members information in the off-line environment. Only senior and trusted administrators ever get to see members sensitive information on an “as needs” basis in order to complete a particular task.

Returns Policy

Rosewood Bird Gardens & Breeding Farm
A.B.N. 39 524 439 867

Return goods policy

Whilst every effort is made by Rosewood Bird Gardens & Breeding Farm to ensure both our birds merchandise and services conform to the highest standards of quality, we recognize that sometimes problems may occur. If there is a problem with your delivery we need to correct it as quickly as possible to save you any further inconvenience.

N.B. Rosewood Bird Gardens & Breeding Farm is under no obligation to accept birds for return (i.e. change of mind, replacement or credit claim) and may refuse to at our discretion and without reason.

So to enable your request or concerns be considered and then handled as efficiently as possible, we ask that you adhere to the following procedures at all times.

WHAT YOU MUST DO:

1. It is your responsibility to check the delivery (if applicable) upon receipt of delivery. Any discrepancy in the number of cartons or wrong item received must be noted on the consignment there. The name of the person receiving the goods must be clearly legible at all times.
2. It is your responsibility to check the merchandise/consignment or bird’s leg ring to the invoice immediately upon delivery.
3. All birds must be inspected upon arrival to ensure they have not been damaged.
4. Any discrepancy, injury, damage etc. must be notified to Rosewood Bird Gardens & Breeding Farm by phone, e-mail, or fax immediately of receipt, quoting leg ring number, permit/movement advice or consignment number, date and reason. Failure to do so may result in the claim not being recognized.

GOODS for RETURN.

If Rosewood Bird Gardens & Breeding Farm does agree to accept the return of any merchandise or birds, pursuant to the above paragraph/s, we may request that all freight/handling charges be paid for by you. You agree that approval or rejection for replacement, if legitimate claim, can only be finalized once approved & if necessary requested to be returned to Rosewood Bird Gardens & Breeding Farm for assessment.

The following reasons are not valid:

Change of mind.

Birds rendered unacceptable due to transit damage within airline carrier, your premises or vehicle/s.

Birds not accompanied by a proof of purchase or movement advice/permit

Claims for damages or escape on consignments that are sent with Australia Air Express, Australia Post or where freight insurance is not requested, or by your own freight carrier.

EXCLUSIONS to a Guarantee CLAIM include:

a) Misuse, abuse, lack of maintenance, negligence to and/or accident.

Under no circumstances will loss or damage to property, physical injury, or financial loss be entertained.

Whilst all care is taken, Rosewood Bird Gardens & Breeding Farm does not accept liability for any negligence during transit.

Goods purchased by you from Rosewood Bird Gardens & Breeding Farm over six months prior.

Terms of Service

Rosewood Bird Gardens & Breeding Farm
A.B.N. 39 524 439 867

Terms & Conditions

1. Pricing R.R.P and G.S.T
   All prices are subject to change without notice. Our price list should be used as a guide only. Prices quoted for freight/handling, and hand rearing charges are inclusive of 10% G.S.T. All bird purchases are not subject to Australian G.S.T. Recommended prices for bird purchase are quoted as G.S.T. free.
2. Order acceptance and/or refusal.
   We may accept or decline, in whole or in part, an order from you. We may amend quantities ordered. We will only substitute merchandise/birds of a similar price and nature if agreed to, by you.Once an order is placed with us, it becomes binding from the moment we receive it, if cancelled due to “change of mind” a credit note will not be issued for the amount of the order if no payment has been received.

   Where orders include items that have been ‘ordered in specifically for that order’ no cancellation of the order is possible.

   We accept no responsibility for orders placed or queries made by person/s that mislead us to believe they act on your behalf.

3. Payment & credit terms.
   All invoices are payable prior to their dispatch from Rosewood Bird Gardens & Breeding Farm. Any approval by us to grant credit terms will be notified in writing to the applicant and must be strictly adhered to as per the terms granted.
4. Your liability.
   You are liable to us for all goods charged to your account, until paid for in full. It is your responsibility to provide us with a bank generated receipt notification for all direct deposit or credit payments.
5. Ownership of goods.
   Ownership of goods passes to you at the time of payment. We remain the owner of all goods covered by an invoice until you have paid in full the invoice value of those goods.
6. Payment methods.
   The applicant acknowledges that Rosewood Bird Gardens & Breeding Farm accepts payments by means of: Credit Card (visa, MasterCard)Credit card (visa, MasterCard) – All credit card payments are processed immediately and upon approval goods are shipped.
7. Default account.
   We may re-take possession of any goods or associated charges, not paid for in full or where there is proof of falsified payments, by entering the applicant’s premises or vehicle/s without liability for trespass or any resulting damage. This includes those premises or vehicle/s of an associated company or agent where the goods are stored or displayed and where we believe there are reasonable grounds to expect that we may find goods in whole or in part, within. We may keep or re-sell these re-possessed goods at our discretion.If the applicant has sold or no longer possesses the goods and does not present payment on request from the supplier, we may take action against the applicant.
8. Debt recovery, expenses and disbursements.
   You agree to pay for all costs, disbursements and other expenses incurred by us in recovering or attempting to recover any monies outstanding by you, including, but not limited by, fees incurred by our debt recovery agency, solicitor, magistrate, court hearing etc.
9. Delivery of goods.
   Freight and handling fees are charged on invoice and is G.S.T applicable. The freight and handling fee may be changed without notice. The current fee/s chargeable may be confirmed with our office.
10. Return of goods.
    Rosewood Bird Gardens is under no obligation to accept goods for return i.e. under warranty, replacement or credit claim, and may refuse to at our discretion and without reason.All goods and invoices must be checked on arrival. All shortages, incorrect or damaged goods, must be notified to us within 72 hours of receipt, otherwise claims will not be recognized. No claim for loss or damage will be entertained where the carrier was your own carrier, Australia post, or freight insurance was not requested by you. All freight/handling charges will be on account of the buyer unless otherwise waived by us.

    Where goods carry a manufacturer’s guarantee or warranty, the distributor, Rosewood Bird Gardens and Breeding Farm, will honor the claim under warranty only in accordance to the conditions of the said warranty or guarantee.

    All freight/handling charges will be on account of the buyer. Under no circumstances will loss of or damage to property, physical injury, or financial loss be entertained.All returned goods must be accompanied with proof of purchase, and the original packaging before any claim will be entertained.